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FAQ

Here you will find the answers to the most common questions we come across. If you are still unsure about something, please just contact us. We are always happy to assist.

HOW DO I GO ABOUT ORDERING A PRODUCT FROM YOUR SHOP?

 

The first thing you have to do is visit our SHOP and scroll through the numerous products we have to offer. Once you have found the collar/lead/ID tag you like to purchase, go to your shopping cart, fill in your shipping country and state to calculate the postage fee, then fill in a coupon code (if applicable) and go to checkout. You will then be directed to our payment page. 

WHERE DO I PROVIDE YOU WITH ENGRAVING DETAILS?

 

When you a choosing your engraved items, there will be a special section on each product page where you can enter engraving details PRIOR to adding them to you Shopping Cart.

CAN I CHOOSE A DIFFERENT ENGRAVING STYLE THAT ISN'T AVAILABLE IN YOUR FORM?

 

Yes you can. As a main option, there are 12 different font styles available for engraving. Each product page will have pictures that give you a preview of what each text style looks. If you would like a different font than the 12 fonts offered, you unfortunately won't get this preview. However, you can request pretty much any other font style readily available in Microsoft Word.

Besides fonts, we also have 8 different symbols that can be engraved on your item. If you wish to personalise your item(s) even further, you can even have a custom image for only $3 extra. We can engrave whatever black&white image you would like. We do recommend you contact us prior to purchase though to discuss options.

I WANT TO BUY BULK (10+) OR BLANK ITEMS, IS THIS POSSIBLE?

 

Yes it is. We offer special prices for bulk orders or blank items. Please contact us through our CUSTOM ORDERS section or E-mail jayandjoepetandruralsupplies@gmail.com to get a quote for your request.

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